Contact Lucky Ones.
Four addresses, four purposes. Corrections and privacy requests are logged and answered on fixed timeframes; commercial enquiries are not. This page tells you which one to use and what happens after you press send.
Four channels, and what each one is for
Mail sent to the wrong address is forwarded internally, which costs you time. Our target for a first human reply is 2 working days on every channel, measured from receipt in New Zealand business hours.
| Purpose | Address |
|---|---|
| A figure on the site looks wrong | corrections@lucky-ones-casino1.com |
| Access, correction or deletion of your personal information | privacy@lucky-ones-casino1.com |
| Operator, agency or commercial enquiry | partners@lucky-ones-casino1.com |
| Everything else, including press | hello@lucky-ones-casino1.com |
We do not run a phone line or a live chat. Every commitment on this page is written, because a written record is the only kind we can be held to.
Corrections: what happens after you send one
A correction is triaged the day it lands. If the claim is right, the page is amended and carries a dated correction note for 90 days, so a reader can see what changed and when. Our target from receipt to published amendment is 5 working days.
What speeds this up: a link to the operator's published terms, a screenshot of the cashier, or the game provider's information sheet. Where our figure and the operator's live cashier disagree, the cashier is correct and we amend without argument.
What does not move us: a request to remove a critical finding because of a commercial relationship. Our scoring rules are published at how we test, and a correction changes the number, not the conclusion the number produces.
Operator and partnership enquiries
We list 0 operators on the basis of payment. Placement, ordering and scores come from the published methodology, and no position in a table is available for purchase. If your enquiry is about buying one, the answer is already no and you can save the email.
Enquiries we do answer, within 5 working days: correcting your own listing, supplying updated terms, notifying us of a licence change or a market exit, and requesting the removal of your brand from a New Zealand-facing page.
Privacy requests take up to 20 working days
Under section 44 of the Privacy Act 2020 we have 20 working days to respond to a request for access to personal information we hold about you. If the information sits with another organisation, we must tell you about the transfer within 10 working days.
Send requests to privacy@lucky-ones-casino1.com with enough detail to identify the records. What we hold, how long we hold it, and what we never collect is set out in the privacy policy.
What we cannot help with
We hold 0 player accounts, 0 balances and 0 customer funds. That rules out an entire class of request, and pretending otherwise would waste a week of yours:
- Recovering a balance, a bonus or a confiscated withdrawal from an operator
- Completing, escalating or overriding an identity check
- Closing an account, or applying a self-exclusion on your behalf
- Acting as your agent in a dispute with an operator
The first step in any of those is the operator's own complaints process, then the dispute body named in its licence. For anything involving a New Zealand-facing gambling service, the Department of Internal Affairs is the regulator, not us.
Responsible gambling
This site is for readers aged 18 and over. Gambling is entertainment with a negative expected return; it is not income and we never present it as such.
Free, confidential, 24/7 support in New Zealand: Gambling Helpline on 0800 654 655, or free text 8006. Te reo Māori support: 0800 654 656. Pasifika support: 0800 654 657. PGF Services: 0800 664 262 or free text 5819.
Disclosure
We may earn commission from some operators listed on this site. Commission does not affect scores or ordering — the full model is at how we test, and the money side is set out in our affiliate disclosure.
Sources
- Privacy Act 2020, section 44 — responding to an IPP 6 request — 20 working days
- Office of the Privacy Commissioner — ask for your information — transfer notified within 10 working days
- Gambling Helpline New Zealand — contact — 0800 654 655, text 8006
- Safer Gambling NZ — services near you — PGF Services, Māori and Pasifika lines
- Department of Internal Affairs — online gambling FAQs — regulator for New Zealand-facing online casino gambling
Contact details on this page are reviewed each quarter; helpline numbers are re-checked at every review because an out-of-date helpline is worse than none.